Bedixo.co.uk
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Delivery

Clear delivery rules, realistic timeframes, and a smooth handover — especially for larger furniture items.

At a glance

Our standard delivery timeframe is 4–8 working days for all UK destinations. We offer free standard delivery across the United Kingdom.

We currently deliver to United Kingdom addresses only.

You’ll receive a Dispatch Confirmation email when your order is handed to our delivery partner.

1. Where we deliver

1.1
We deliver to residential and business addresses within the United Kingdom.
1.2
If you are unsure whether your postcode is serviceable for a specific item, check the delivery estimate on the product page during checkout.
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2. Estimated delivery times

2.1
Our estimated total delivery time is typically 4–8 working days (in most cases). This includes a handling time of 3–5 days and a transit time of 1–3 days.
2.2
Order cut-off time is 16:00 (GMT) London. Orders placed after this time will begin processing the following business day.

Tip: Detailed delivery estimates for each specific item are also available on the individual product pages.

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3. Dispatch & tracking

3.1
Your dispatch confirmation email will indicate when your products are handed over to our carrier. Handling and dispatch occur Monday to Friday.
 
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4. Delivery day: what to expect

4.1
Delivery is completed when we deliver the products to the address you provided at checkout. For larger items, carriers typically deliver during a day window and may contact you closer to the time.
4.2
For safety and accountability, we generally cannot leave orders in a “safe place”. If nobody is available to receive the order, the driver may leave a note with rebooking instructions.

Please ensure your contact phone number is correct and reachable on delivery day. This helps avoid missed deliveries and keeps the handover smooth.

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5. Access, room-of-choice & large items

5.1
Furniture deliveries often involve larger, heavier packages. Before delivery, please check access routes: door width, staircases, lifts, tight turns, and the final room location.
5.2
Where offered by the carrier, delivery may be to your doorstep or “room of choice”. If “room of choice” is available, it means drivers can bring items inside to a specified room, subject to safe access.
5.3
Please clear fragile décor and obstacles from the delivery pathway. We cannot accept responsibility for damage caused by an unsafe or obstructed route inside your home.
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6. Missed deliveries & rebooking

6.1
If no one is available to take delivery, the courier may leave a note with instructions on how to rearrange delivery. Please follow the instructions promptly to secure the next available slot.
6.2
If you have not accepted delivery after three attempts, we may treat the contract as having been cancelled by you in line with our Terms and Conditions.

Important: If you know in advance you won’t be available, contact Customer Services as early as possible. Early changes are usually easier than resolving a failed delivery.

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7. Split shipments

7.1
Some orders may be split into separate deliveries (for example, if items ship from different locations or have different lead times). If that happens, you may receive multiple dispatch updates and delivery dates.
7.2
You can always check the current status of each part of your order in your account area.
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8. Damaged, missing or faulty items

8.1
Please inspect packaging on arrival. If you notice visible damage, take photos before opening and keep all packaging. This helps us raise a claim with the carrier where needed.
8.2
If something is missing, damaged, or faulty, contact Customer Services with your order number and photos. We will advise on the fastest resolution (replacement parts, exchange, or other remedy, depending on the case).

Please do not dispose of packaging until you are satisfied your order is complete and in good condition.

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9. Order status & customer support

9.1
You can review your order status at any time by logging into the “My Account” section on our website. If tracking information is available, it will appear there after dispatch.
9.2
If you have trouble tracking your delivery or need to update information, please contact Customer Services and include your order number for faster support.

Contact

Email: hi@bedixo.co.uk

Phone: +44 20 4538 7122

Support Hours: Mon–Fri 9:00 AM – 5:00 PM. Please include your order number in the subject line.

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Last updated: February 26 2026