Warranty Policy

Warranty coverage, claim process, timelines, and exclusions for products purchased from bedixo.co.uk.

Warranty coverage

All products purchased from bedixo.co.uk are covered under warranty, subject to the exclusions set out below. The warranty generally covers manufacturing defects and product failures resulting from workmanship or material faults.

We work closely with our suppliers and, where applicable, honour the manufacturer’s warranty. This is typically valid for one year from the date of purchase, although certain brands or products may include a longer warranty period.

How to make a warranty claim

1.1

If a product develops a fault, please contact our Customer Support team as soon as possible. Once we receive your claim, we will review the details and advise you on the next steps.

1.2

For safety reasons, we strongly recommend that you stop using the product if you suspect a fault, even if it appears minor, to avoid possible harm or further damage.

If the issue can be resolved without returning the item (for example, by replacing a component), we will contact you with the available options.

Inspection, returns, and postage

2.1

If an inspection is required, we will ask you to return the item. In certain circumstances, we may also send the product to the manufacturer to confirm the fault.

2.2

Where possible, we will offer a free-of-charge returns service. Alternatively, reasonable standard return postage fees may be refunded.

2.3

Please ensure returned items are clean and securely packaged in a sealed box, so the contents are protected during transit. Items returned in an unreasonable condition may be refused.

Possible outcomes

If the fault is deemed warrantable, we may offer one of the following remedies (depending on the product and availability):

Replacement of the faulty part.
Replacement with the same item, or an alternative of equal or greater value (subject to stock availability; colour may vary).
A refund, if we are unable to provide repair or replacement options.

Repaired/replacement items will be delivered to the original delivery address unless otherwise agreed, and will be covered for the remaining warranty period of the original item/part.

Timelines

4.1

Once a claim has been submitted, our Warranty Team will review the details and advise on next steps. Typically, you will receive an update within 48 working hours, although this may take slightly longer during busy periods.

4.2

If the product is returned to our warehouse for inspection, we aim to complete the inspection within 30 days. In certain cases, we may send the item to the manufacturer for verification, which may take up to 30 days, depending on the manufacturer and the nature of the issue.

Warranty claims are assessed on a case-by-case basis and procedures can vary by brand, product, and the type of fault. We will keep you updated at each stage and make every effort to resolve your claim as quickly as possible.

Warranty exclusions

The warranty does not apply in the following circumstances:

The warranty is non-transferable and applies to the original purchaser only. Proof of purchase may be required.
Damage or failure caused by misuse, including (but not limited to) incorrect installation/assembly, poor maintenance, abuse or neglect, use outside the intended purpose, or unauthorised alterations unless expressly permitted in writing by bedixo.co.uk.
Corrosion and/or deterioration caused by material fatigue, i.e. the natural breakdown of materials after extended use.
General wear and tear from normal use of components, accessories, or consumable items.
Items returned in an unclean or otherwise unsatisfactory condition may be refused and returned to you.
Items damaged during return transit due to insufficient packaging may be refused.

Contact

To submit a warranty claim, please contact our Customer Support team and include your order number and photos (if applicable).

Email: hi@bedixo.co.uk

Please use the same email address as your order and include your order number in the subject line.